Terms of Service

Draft — pending legal review

These Terms of Service are a working draft authored from standard SaaS templates and Concura's known commercial structure as of 2026-05-14. They have not been reviewed by counsel. Treat them as a basis for a lawyer-finalized version, not as a binding contract.

Effective date: to be set once finalized Last drafted: 2026-05-14

These Terms of Service ("Terms") govern your access to and use of the Concura.AI product (the "Service"), a product of Consultant Works, LLC ("Consultant Works," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. The service

Concura is a subscription-based platform providing:

Concura Reference — read-only access to senior-assessor analysis of all 320 NIST SP 800-171A assessment objectives, the Delta Corp example SSP package, the Knowledge Base, and supporting reference content.
Concura Interview (add-on for Reference subscribers) — voice-driven and text-based SSP authoring, AI-assisted narrative cleanup, personalized SSP .docx generation, and storage of customer-authored SSP content in Microsoft Azure Government (GCC High).
Concura Consult — paid 60-minute Zoom sessions with a senior CMMC assessor, bookable only by active Reference or Interview subscribers.

The specific features, pricing, and access rules described on the Concura website and in your account dashboard form part of these Terms.

2. What Concura is not

To set expectations clearly:

Concura is not a CMMC assessment. Subscribing to and using Concura does not certify your organization at any CMMC level. Only an authorized C3PAO can perform a Level 2 certification assessment.
Concura is not a substitute for compliance counsel. The content is reference material from a senior assessor's perspective. Your implementation, evidence collection, and assessor relationship remain your organization's responsibility.
Concura does not guarantee a particular assessment outcome. Customers who follow Concura's guidance carefully may still fail an assessment; each engagement is unique.

3. Eligibility and accounts

You must be 18 or older and have authority to bind the organization on whose behalf you are subscribing.
The Service is intended for businesses (typically Department of Defense Industrial Base contractors). It is not intended for personal or consumer use.
You agree to provide accurate, current, and complete information.
You're responsible for maintaining the confidentiality of your sign-in email and for all activity that occurs through your account.
We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraud, abuse, or harm to others.

4. Subscriptions, billing, and refunds

Concura subscriptions are annual, billed in advance via Stripe.
Concura Reference is currently $3,000/year. Concura Interview is currently +$5,000/year on top of Reference ($8,000/year total). Concura Consult is $300/hour, prepaid per session.
Annual subscriptions are non-refundable once active. You may cancel auto-renewal at any time; cancellation takes effect at the end of the then-current paid term.
Concura Interview is offered with an optional 14-day trial to active Reference subscribers. Trial customers' cards are charged at day 14 unless cancellation is recorded before that date. During the trial, SSP .docx export is disabled; all other Interview features are enabled.
Concura Consult sessions are prepaid and non-refundable if you cancel less than 24 hours before the scheduled session. Concura will refund or reschedule sessions canceled by us, or those rendered unavailable due to assessor scheduling conflicts that we cannot resolve within 14 days.
Concura may change subscription pricing on notice of at least 30 days before the start of your next renewal term.

5. Permitted use

You may use Concura's content for your own organization's CMMC documentation, SSP authoring, and assessment preparation, including:

Authoring your own SSP using Concura Interview and downloading the generated .docx.
Adapting the Delta Corp example SSP narratives into your own SSP, including filing your tailored SSP with your C3PAO assessor or DoD-affiliated customers as your own work product.
Copying code snippets, PowerShell commands, and similar operational helpers embedded in Concura's implementation guidance.

Assessor-consultants and CCP candidates may use Concura content as a working reference in the course of their own client work or training, subject to the prohibitions in Section 6.

6. Prohibited use

You may not:

Resell, redistribute, sublicense, publish, or expose Concura's content (other than your own authored SSP) to anyone outside your organization without our written consent.
Use scrapers, crawlers, or any automated means to bulk-extract Concura's reference content.
Strip Concura's content into a competing product.
Share your account credentials with anyone outside your organization.
Reverse engineer, decompile, or attempt to derive the source code of the Service.
Use Concura to harass, defame, harm, or violate the rights of others.
Use Concura in violation of applicable export-control, sanctions, or other laws.

Violation of this section may result in immediate suspension and is grounds for termination without refund.

7. Intellectual property

Concura's commentary — including the senior-assessor analysis, the Knowledge Base, the Delta Corp example SSP package, all reference text we author, the Service software, and all related visual design — is owned by Consultant Works, LLC. We grant you a non-exclusive, non-transferable license to use it solely for your internal CMMC documentation purposes during your active subscription.
Verbatim NIST and CMMC source text reproduced within Concura is U.S. federal government work, reproduced under public-domain or government-work principles. We do not claim ownership of it.
Your authored content — including your SSP narratives, voice transcripts, company profile, logo, and inheritance choices — remains owned by you. Concura claims no rights in it. We obtain only the limited license necessary to process and store your content for the purpose of delivering the Service.
AI-cleaned output: Concura Interview uses AI to clean up and refine your authored narratives. The processed text is treated as your content and your work product; we do not assert ownership in it.

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8. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, Consultant Works disclaims all warranties, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

In particular, and without limiting the foregoing:

No assessment-outcome warranty. Concura's content reflects a senior assessor's analysis of NIST SP 800-171A and CMMC Level 2 Assessment Guide v2.13. We do not warrant or guarantee that a customer following Concura's guidance will pass any CMMC assessment, that any specific evidence package will be deemed adequate or sufficient by any C3PAO or DoD official, or that any narrative authored using Concura Interview will be accepted by an assessor without revision.
No legal or compliance advice. Concura is reference material and tooling; it is not legal counsel and does not establish an attorney-client relationship. You are responsible for engaging qualified counsel and a qualified C3PAO for matters that require professional judgment.
No availability guarantee. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that data stored in the Service will never be lost, corrupted, or unavailable.
Third-party services. The Service depends on third-party platforms (including Microsoft Azure Government, Stripe, Google identity, and others). We are not responsible for the acts or omissions of those platforms, and outages or changes in those platforms may temporarily reduce or interrupt the Service.

Some jurisdictions do not allow exclusion of certain warranties. To the extent a warranty cannot be disclaimed, our liability is limited under Section 9.

9. Limitation of liability

To the maximum extent permitted by applicable law:

No indirect damages. Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, or cost of substitute services, arising out of or relating to these Terms or the Service, regardless of the theory of liability and even if the party has been advised of the possibility of such damages.
Cap on direct damages. Consultant Works' total cumulative liability arising out of or relating to these Terms or the Service, regardless of the form of action, will not exceed the greater of (a) the fees you actually paid to Consultant Works for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
CMMC assessment outcomes. Without limiting the foregoing, Consultant Works will not be liable for any failure of any customer to achieve, retain, or renew CMMC certification at any level, or for any consequence of such failure (including loss of contracts, suspension from procurement, regulatory action, or reputational harm).

The limitations in this Section 9 apply to the maximum extent permitted by applicable law and survive any termination of these Terms. The limitations form an essential part of the agreement between the parties; you acknowledge that fees would be materially higher absent these limitations.

10. Indemnification

By you. You agree to defend, indemnify, and hold harmless Consultant Works, its officers, employees, contractors, and agents from and against any third-party claim, demand, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Service in violation of these Terms or applicable law; (b) your content, including any claim that your content infringes, misappropriates, or violates any third-party right; (c) your representation of Concura's content as your own original work outside the scope of Section 5; or (d) your failure to obtain authority to bind the organization on whose behalf you accepted these Terms.

By Consultant Works. Subject to the limitations in Section 9, Consultant Works will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, directly infringes a U.S. patent, copyright, or trademark, and will pay damages finally awarded against you (or amounts in a settlement we approve) attributable to such claim. Our obligations under this paragraph do not apply to claims arising from your content, your modifications to the Service, your combination of the Service with other products not supplied by us, or your continued use of the Service after we provide a non-infringing alternative.

The indemnified party will (i) promptly notify the indemnifying party in writing of the claim, (ii) give the indemnifying party sole control of the defense and settlement (provided that no settlement adverse to the indemnified party may be made without that party's prior written consent, not to be unreasonably withheld), and (iii) provide reasonable cooperation in the defense at the indemnifying party's expense.

11. Termination

By you. You may cancel your subscription at any time from within the Service or by emailing support@concura.ai. Cancellation stops auto-renewal; your access continues through the end of the then-current paid term, after which the Service becomes read-only or inaccessible per the access controls of your plan.

By us. We may suspend or terminate your access immediately, without notice, if you breach these Terms (including Sections 5, 6, or 12), if your payment fails and is not cured within fourteen (14) days, or if we reasonably believe continued service to you exposes Consultant Works or third parties to legal, regulatory, security, or reputational risk. Where reasonably possible, we will provide notice and an opportunity to cure before terminating for non-emergency reasons.

Effect of termination. Upon termination or expiration:

Your right to access and use the Service ends.
We will retain your customer-authored SSP content (narratives, evidence references, profile data) for at least ninety (90) days following termination, during which you may request a one-time export. After ninety (90) days, we may delete it as described in the Privacy Policy.
Sections that by their nature should survive termination — including Sections 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law and Dispute Resolution), and 14 (General) — survive.

12. Confidentiality

Each party may disclose to the other non-public information ("Confidential Information") in connection with the Service. The receiving party will protect the disclosing party's Confidential Information with at least the degree of care it uses for its own confidential information of similar nature (and in no event less than reasonable care), and will use it only to perform under or exercise rights under these Terms. Confidential Information does not include information that (a) is or becomes publicly known through no fault of the receiving party, (b) was rightfully in the receiving party's possession before disclosure without confidentiality obligation, (c) is independently developed without use of or reference to the disclosing party's Confidential Information, or (d) is required to be disclosed by law, provided the receiving party gives reasonable advance notice where legally permitted.

Your customer-authored SSP content and any non-public business information you share with us in the course of using the Service are your Confidential Information. The Service software, Concura's commentary as described in Section 7, our pricing other than published rates, and our internal operational practices are our Confidential Information.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, U.S.A., without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve through good-faith discussion will be brought exclusively in the state or federal courts located in Pinellas County, Florida, and each party irrevocably consents to the personal jurisdiction and venue of those courts. Each party waives any right to a jury trial in any such proceeding to the maximum extent permitted by law.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

14. Modifications to these Terms

We may update these Terms from time to time. When we do, we will:

Update the "Effective date" at the top of this page.
Post a notice on the Service for a reasonable period (at least thirty (30) days for material changes).
For material changes affecting paid subscribers, send notice to the email address on your account at least thirty (30) days before the change takes effect.

Your continued use of the Service after the effective date of an updated version of these Terms constitutes your acceptance of the updated Terms. If you do not agree to an update, your sole remedy is to cancel your subscription before the update's effective date; in that case Section 11 (Termination) governs the wind-down.

We track acknowledgment of these Terms within the Service. By signing in to your dashboard you may be prompted from time to time to acknowledge the then-current Terms.

15. General

Entire agreement. These Terms, together with any order form or invoice referencing them and the Privacy Policy, constitute the entire agreement between you and Consultant Works regarding the Service and supersede all prior or contemporaneous understandings.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent (such consent not to be unreasonably withheld). We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, on notice to you.

Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, war, civil unrest, governmental action, labor disputes, third-party platform outages, or internet or telecommunications failure.

Severability. If any provision of these Terms is held unenforceable, the remainder will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

No waiver. A party's failure to enforce any right under these Terms is not a waiver of that right.

Notices. Notices to Consultant Works must be sent to Consultant Works, LLC, [registered address on file], St. Petersburg, Florida with a copy to support@concura.ai. Notices to you will be sent to the email address on your account; you are responsible for keeping that address current.

Headings. Section headings are for convenience only and do not affect interpretation.

16. Contact

For questions about these Terms or the Service, contact:

General + billing: support@concura.ai
Legal notices: legal@concura.ai (or support@concura.ai if legal@ is undeliverable; we will route accordingly)
Postal: Consultant Works, LLC, St. Petersburg, Florida, U.S.A.

End of Terms of Service.

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